I want to start by pointing out that the RV park was overall average… there was nothing specifically wrong. The sites are relatively level, there’s some grass, trees, etc.. it was relatively quiet while we were there ( less than 1 day ). Things broke down due to poor customer service.
We’re fairly atypical in our size – 45′ coach, 24′ enclosed car hauler w/ 6′ tongue, and have created a check-sheet over the years based on assumptions biting us. Thus, we always cover the exact specifics of our setup, and our needs / expectations to every park we call. This is in effort for the park and us, to have ample information to know if we’re able to fit and operate at a new location.
Lehnanne made reservations at this park about a month before our arrival. In making the reservation, and going over the checklist, Katie (the owner) confirmed multiple times that we would be easily able to fit on a site, and could keep the car hauler attached with us.
Upon arrival (after hours), a pleasant park maintenance worker told me where the storage was for our car hauler — I advised we were told we could keep the hauler on-site, so we went on to our parking. We technically fit… as long as I parked our vehicle cross-ways in front of the coach. In measuring sites on Google Maps, we found that other sites were considerably longer. The next morning, I called the office and asked if it would be possible to move to one of those other, longer, empty sites. Understand, we were not assigned a site upon reservation. However, we were told there may be a reservation for those other, longer sites.
This would turn out to be moot — the owner had informed the weekend manager that had she known our hauler was “30 foot enclosed” (it’s not), we would have been told up front that we could not keep it on-site with us. Thus, no matter what site we were on, the owner would not allow us to keep the hauler on-site with us. Being completely contrary to what we were told, and confirmed, multiple times before/during the reservation process… so we opted to find another place to stay. We informed the weekend manager of this intention and proceeded to load up and head out.
The weekend manager called us back later and advised we’d been refunded all but our security deposit ( $100 ), which would have been the same amount needed to cover 2 nights stay — checkout time was noon, and we departed at 1:30pm ( after arriving around 3:30pm the day before ). At that point, I was too frustrated to argue the validity of that amount, and she wouldn’t have had the authority to make a decision on this anyway, so I thanked her and hung up.
So, a quick recap — We were explicit in every detail and aspect of our setup, and were assured we would easily fit and could keep our car hauler on-site. Upon arrival, after driving 4 days and spending $600 in fuel, we were told the exact opposite — then charged $100 for the pleasure of less than 24hrs on-site, and having to take time off work to relocate to an honest establishment for our next 4+ months of RV’ing. Poor customer service doesn’t seem to be a strong enough wording for our experience.
It’s important to note too, that all exchanges between myself, the maintenance person and the weekend manager were pleasant overall. However there was no offer of apology, understanding, or compromise with the situation at hand. I was this lack of personability and 100% reversal from what we were told before making the trek that caused us to change locations. Even a minimal effort to understand the inconvenience this posed would have left us feeling much better about the situation.