I want to start by pointing out that the RV park was overall average… there was nothing specifically wrong. The sites are relatively level, there’s some grass, trees, etc.. it was relatively quiet while we were there ( less than 1 day ). Things broke down due to poor customer service.
We’re fairly atypical in our size – 45′ coach, 24′ enclosed car hauler w/ 6′ tongue, and have created a check-sheet over the years based on assumptions biting us. Thus, we always cover the exact specifics of our setup, and our needs / expectations to every park we call. This is in effort for the park and us, to have ample information to know if we’re able to fit and operate at a new location.
Lehnanne made reservations at this park about a month before our arrival. In making the reservation, and going over the checklist, Katie (the owner) confirmed multiple times that we would be easily able to fit on a site, and could keep the car hauler attached with us.
Upon arrival (after hours), a pleasant park maintenance worker told me where the storage was for our car hauler — I advised we were told we could keep the hauler on-site, so we went on to our parking. We technically fit… as long as I parked our vehicle cross-ways in front of the coach. In measuring sites on Google Maps, we found that other sites were considerably longer. The next morning, I called the office and asked if it would be possible to move to one of those other, longer, empty sites. Understand, we were not assigned a site upon reservation. However, we were told there may be a reservation for those other, longer sites.
This would turn out to be moot — the owner had informed the weekend manager that had she known our hauler was “30 foot enclosed” (it’s not), we would have been told up front that we could not keep it on-site with us. Thus, no matter what site we were on, the owner would not allow us to keep the hauler on-site with us. Being completely contrary to what we were told, and confirmed, multiple times before/during the reservation process… so we opted to find another place to stay. We informed the weekend manager of this intention and proceeded to load up and head out.
The weekend manager called us back later and advised we’d been refunded all but our security deposit ( $100 ), which would have been the same amount needed to cover 2 nights stay — checkout time was noon, and we departed at 1:30pm ( after arriving around 3:30pm the day before ). At that point, I was too frustrated to argue the validity of that amount, and she wouldn’t have had the authority to make a decision on this anyway, so I thanked her and hung up.
So, a quick recap — We were explicit in every detail and aspect of our setup, and were assured we would easily fit and could keep our car hauler on-site. Upon arrival, after driving 4 days and spending $600 in fuel, we were told the exact opposite — then charged $100 for the pleasure of less than 24hrs on-site, and having to take time off work to relocate to an honest establishment for our next 4+ months of RV’ing. Poor customer service doesn’t seem to be a strong enough wording for our experience.
It’s important to note too, that all exchanges between myself, the maintenance person and the weekend manager were pleasant overall. However there was no offer of apology, understanding, or compromise with the situation at hand. I was this lack of personability and 100% reversal from what we were told before making the trek that caused us to change locations. Even a minimal effort to understand the inconvenience this posed would have left us feeling much better about the situation.
Murfin Barnett · 2020-10-20 at 21:49
Sorry the stay didn’t work out. Thanks for schooling me about your car. We had a big day yesterday visiting LBJ Ranch and I even got to play my guitar and preform at Luckenbach. Safe travels and it was a pleasure meeting you.
Michael · 2020-10-21 at 08:28
It was great to meet you and your wife. I’m always happy to share details on our gear, modifications and especially Electric Vehicles! I’m sure we’ll cross paths down the road again. 🙂
Herbie AKA Redjaguar100 · 2020-10-20 at 22:12
That was wrong and in excusable.. They gave you the all clear long before your trek and then decided to pull the plug because they probable wanted to charge more for the car hauler.. Even if they had an open site three simi trucks long, They probable wouldn’t have let you use it without taking the opportunity to charge big $$$$ bucks. I’ve seen this game before, and its sad. I hoped everything worked out and you where able to find another nice place to go. This is almost as bad as having the police called on you because you received a amazon delivery even though its not in the park rules for short term stays..
Michael · 2020-10-21 at 08:33
To us, the sad part is that with minimal effort, it could have been handled so much better. I’m not sure if the owner’s themselves would have been easier to work with, but they’ve made no effort to reach out since we arrived on Sunday. I did leave basically the same text as this post in a Google Maps review for the park — maybe that’ll get someone’s attention.
Herbie AKA Redjaguar100 · 2020-10-20 at 22:28
BTW… I know there was going to be a question/problem when uncle Bob approached you guys even before you had a chance to fine your site.. He couldn’t get over to you fast enough, even forgot to put on his mask. He must be the parks welcoming committee and watch dog for the owner… I thought I heard him say you could back the car hauler up into some field..
Michael · 2020-10-21 at 08:36
Ya, I re-watched that section of the video last night ( I hadn’t realized my mic was hot, so was a pleasant slip-up on my part to be able to re-listen ). Seems I was in more of a listener mode than my recollection, and let him complete his info, thanked him, and moved on. His details were also not given as a definitive “You need to do this”, but more of a “If you need to store it” — I had another discussion with him later that I didn’t mention in the post above, and all interactions were pleasant, even if the message conflicted with our expectations (set by the owner).
Herbie AKA Redjaguar100 · 2020-10-21 at 21:18
To bad, so sad, for that park, Instead of attempting to come to a meeting of the minds and being some what understanding or at least attempting to work something out with you, They where OK with taking your deposit and letting you be on your way… Not very good customer service in my book.
If there is anything this virus condition should have taught us (As Americans & a Country) is that we need to come together as one and help each other when possible. Particularly those of us who have served & protected this country in our armed forces.. Word travels fast in the RV community and possible future customers may not want to patronize them in the future.
RichnSue · 2020-10-26 at 15:00
Michael, look at google streets from Cemetery Rd at the park or this link https://email@example.com,-98.6599393,3a,75y,66.51h,78.06t/data=!3m6!1e1!3m4!1slDwEQuI47AIFVERXcr_yfQ!2e0!7i13312!8i6656
This guy got to have is trailer on the lot and along the side, that’s ugly. Yours was to be inline and nice looking, geez!
Michael · 2020-10-26 at 15:03
Maybe that one is the reason for the rule? LOL
Comments are closed.